Maybe it is the worst company in the world after all
A few days ago I had a call from O2 (formerly "the worst company I have ever dealt with, bar none"). They offered me a new handset (Nokia E50) and a 20% reduction in rental in exchange for a 1 year extension of the contract.
Nothing appeared, so I rang them this evening.
Surprisingly, they had no record of the new handset - in fact it's not even in their portfolio, they said. Less surprisingly, they did have a record of my 12-month extension to the contract. Effective one week after Dean rang, but there you go.
The department that may be able to help me had (even less surprisingly) gone home. So maybe tomorrow we'll find out how far O2 are on their way to regaining their status of the worst company I have ever dealt with, bar none.